Shipping policy

This Shipping Policy explains processing timelines and delivery expectations for equipment, parts, and accessories—including freight deliveries.

1) Where we ship

We ship to U.S. addresses. Some products may be restricted due to size/weight, destination access, hazardous classifications, or carrier limitations.

2) Processing time

  • Parts/accessories (in stock): typically ship within 1–3 business days (Mon–Fri, excluding holidays).

  • Equipment systems: often require scheduling, configuration review, and additional lead time. We will confirm estimated timelines after order approval.

3) Transit estimates (after dispatch)

  • Parcel shipments: typically 6–7 business days (standard)

  • Expedited: typically 4–5 business days (if offered)
    Freight delivery windows vary and are scheduled by appointment.

4) Freight/LTL delivery (common for large systems)

Freight deliveries may include:

  • Delivery appointment scheduling

  • Adult signature requirements

  • Curbside delivery unless otherwise specified

  • Optional liftgate service (fees may apply)

Inspection at delivery: Inspect crates and packaging before signing. If there is visible damage, note it on the delivery receipt and take photos.

5) Tracking & split shipments

Tracking is sent when labels are created. First carrier scans may take up to 48 hours to update. Multi-item orders may ship in multiple packages with multiple tracking numbers.

6) Address accuracy

Please verify the delivery address and contact number. If a shipment is returned due to address issues, reshipping fees may apply.

7) Missing, damaged, or delayed shipments

Report issues to support@pccistore.com within 7 days of delivery (or expected delivery date). For freight deliveries, report visible damage within 48 hours when possible, including photos and delivery receipt notes.

Shipping Support
(571) 667-2911 • support@pccistore.com